Has anybody been involved with implementing a chatbot in their higher-education institution? What were some of your challenges? I've been trying to research what the process is on the IT side - configuring the bot, training it on your knowledgebase, installation, integrations with other systems like Banner, etc., but I'm mostly just getting marketing info and promises that it's easy, but would like to know your experiences. Specifically with any of the popular education focused chatbot companies like AdmitHub, Ivy, YANA, etc.
Also, let me introduce myself since I'm new: I'm Kent, and I've been a software engineer for about 15 years, and just started a position as an analyst at Idaho State University working primarily with Banner and the rest of the Ellucian eco-system.